On World Tourism Day, Google is launching two free tools to help the travel industry in the Middle East and North Africa identify timely…

Retention SaaS leader WebEngage’s Trends & Insights Report 2022, named Cross Channel User Engagement – A Winner’s Playbook, sheds light on some of the…

By Mit Parekh, Manager, Brand and Commerce for Insights Division at Kantar, and Ankit Dhingra, Director, Brand and Commerce for Insights Division at Kantar

Report launched at the Customer Experience Live Show shows that data analytics, CRM, and AI are the top priorities for companies’ 2022 CX strategy.